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EXCHANGES AND RETURNS

REFUNDS

All sales are final at time of checkout. 

An exchange or refund will only be issued where an item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange. Earrings can not be exchanged or returned for hygiene purposes.

All pieces are quality checked prior to dispatch. For all faulty returns, Caviar will assess the fault and reserves the right to repair or replace the pieces. If the item is no longer in stock, an exchange for another item of equal value or full refund will be issued provided that all pieces or components of the original item are available for inspection. 

A return for any faults will only be considered if you notify Caviar of any fault within 14 days of receipt and a return request has been officially made. The item must be sent immediately after the return is approved. A refund or replacement will no longer be considered for any faulty items received by Caviar after 3 weeks of purchase.

 

HOW TO MAKE A RETURN

  1. Email us at caviarph@gmail.com for your Return Request within 5 days of receiving your order.
  2. Include in the email your customer order number, and which item(s) you would like to exchange/refund and the reasons for your return.
  3. Once your refund/exchange has been approved, you will receive an email with our return address.
  4. Once your return is received, we will notify you by email and process your refund/exchange within 10 business days (please allow an additional 3 days for your refund to appear in your account).